Tools

Analytics

Carrier-grade tools designed to understand the composition of wireless networks and devices (including market share by model and brand, age of active devices, standards supported, ARPU by model/brand, device profitability or device cost-to-serve analysis) Analytics also delivers root-cause analysis of support data and interpretation of GlobalMine data to enable better, more accurate decision-making.

Knowledge

A suite of tools designed to help both consumers and internal staff (retail, customer care, planning etc) better navigate the complexity of wireless networks, products and services. Internal tools are designed to increase staff efficiency and accuracy while maintaining consumer satisfaction (ie: customer care interfaces to improve problem diagnosis and resolution). Consumer-facing tools help to mitigate expensive care interactions and a loss of revenue through poor usage (ie: retail and self care).

Device Management

WDS was a pioneer of Mobile Device Management and Over-the-Air (OTA) services that allow handsets to be remotely managed by the service provider or manufacturer. Today, we have a range of software solutions for device configuration and firmware updates. Its tools are deployed either in-network or offered via a hosted model to many of the world's best-known wireless brands. WDS is responsible for the configuration of over a quarter of a billion handsets annually. Next-generation Advanced MDM services are being built to allow direct control of devices to control update of software and firmware as well as remote diagnostics.

If you would like to contact us about any of our solutions, tools or services, please use our online contact form.