Expert Services

Consulting

Expert wireless specialists able to identify deficiencies in the consumer experience and deliver reengineering projects to transform existing processes or build new process models to greater operational performance and consumer satisfaction. Programmes can include process mapping and engineering, benchmarking against industry best practice, and modelling of over 90 audit illustrations.

Training

Training services designed to improve both operation and consumer satisfaction performance across all consumer touch points (retail, customer care, technical support). Training can be delivered in a number of different ways, but can include Instructor-Led (tutor) Training direct to the audience, workshops and Mentor services whereby the trainer will coach staff in a one-to-one situation.

Testing

WDS tests, benchmarks and profiles new devices and services prior to their launch. The Company's test consultants deliver detailed risk assessments and recommendations supporting product launch decisions by handset makers and MNOs. Testing falls into many categories and can include interoperability, compliance, fault monitoring, benchmarking, and compatibility testing of devices, applications and services.

Support

Customer care and technical support for wireless devices and services that provide end users with expert advice and troubleshooting. The services are provided in over 20 languages from 7 contact centers across 5 continents. Combining the company's technology platform with the largest pool of wireless customer care specialists, the company delivers industry-leading First Call Resolution rates and lowest Total Cost to Serve. WDS Specialises in Technical Support services such as Tier 3 and 4 support, but also offers best-in-breed Customer Care solutions for a fully blended service.

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